SHIPPING & RETURNS POLICY

Last updated: June 2026

All Glow Mama Co. candles are hand-poured in small batches.

Orders are typically processed within 2–5 business days.

During launches, seasonal collections or high-demand periods, processing times may be slightly longer.

Shipping costs are calculated at checkout.

Once your order has been dispatched, you will receive tracking information where available.

Glow Mama Co. is not responsible for delays caused by postal services, customs procedures or circumstances beyond our control.

Customers are responsible for any customs duties, taxes or import fees required by their country.

We carefully package every order, but if your candle arrives damaged, please contact us within 48 hours of delivery.

Please include:

We will review each case individually and work to resolve the issue as quickly as possible.

For hygiene and safety reasons, we cannot accept returns of products that have been used, burned, or altered after delivery.

If you change your mind about your purchase, you may request a return within 14 days of receiving your order.

Items must be:

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Approved refunds will be issued to the original payment method.

Please allow up to 10 business days for your refund to appear, depending on your payment provider.

For shipping or return enquiries:

hello@shopglowmama.com

Candle Safety

Never leave a burning candle unattended.

Keep away from children, pets, drafts and flammable materials.

Always place candles on a heat-resistant surface and follow the care instructions provided with your order.